Cookie Policy

Cookies are small text files that are placed on your device (computer, smartphone, or tablet) when you visit a website. They are widely used to make websites work more efficiently and provide information to website owners. Cookies contain information that is transferred to your device's hard drive and help us improve your experience by: • Remembering your preferences and settings • Keeping you signed in • Understanding how you use our services • Improving performance and security

Strictly Necessary Cookies: These cookies are essential for the website to function properly. They enable core functionality such as security, authentication, and session management. Examples: • Authentication cookies (keep you logged in) • Security cookies (prevent fraud) • Session cookies (maintain your session) Performance and Analytics Cookies: These cookies help us understand how visitors interact with our website by collecting anonymous statistical data. Examples: • Google Analytics cookies • Page load time tracking • Error monitoring Functionality Cookies: These cookies enable enhanced functionality and personalization, such as remembering your language preference. Examples: • Language preference • Theme settings (light/dark mode) • Notification preferences Targeting and Advertising Cookies: We do not currently use advertising cookies, but we may in the future to provide relevant health information and service updates.

We use cookies for the following purposes: Authentication and Security: • Keep you signed in to your account • Verify your identity • Prevent unauthorized access • Detect and prevent fraud Performance and Functionality: • Remember your language preference (English/Amharic) • Store your preferences and settings • Improve website speed and performance • Enable telehealth video consultations Analytics and Improvements: • Understand how users navigate our platform • Identify popular features • Detect technical issues • Improve user experience Communication: • Enable chat functionality • Support in-app messaging • Facilitate appointment notifications

We may use third-party services that set their own cookies: Google Analytics: • Tracks website usage and performance • Provides insights on user behavior • Cookies: _ga, _gid, _gat Vercel (Hosting): • Ensures website availability • Monitors performance • Provides CDN services Firebase (Authentication & Notifications): • Manages user authentication • Delivers push notifications • Stores user preferences Agora (Video Consultations): • Enables video/audio calls • Manages call quality • Stores session data Chapa/Telebirr (Payment Processing): • Processes payments securely • Prevents fraud • Manages transaction sessions

Session Cookies: These are temporary cookies that expire when you close your browser. They help maintain your session while using the platform. Persistent Cookies: These remain on your device for a set period or until you delete them. They remember your preferences and keep you logged in.

In addition to cookies, we use browser storage technologies: Local Storage: • Stores user preferences • Caches application data • Improves performance • Enables offline functionality IndexedDB: • Stores larger amounts of data • Enables offline access to medical records • Caches prescription information • Stores encrypted chat messages

Our mobile apps use similar technologies: Device Storage: • Stores authentication tokens • Caches user data • Stores preferences Push Notification Tokens: • Enables appointment reminders • Delivers health alerts • Sends message notifications Biometric Data (Local Only): • Fingerprint/Face ID authentication • Stored only on your device • Never transmitted to our servers

You have several options to control cookies: Browser Settings: Most browsers allow you to: • Block all cookies • Block third-party cookies only • Delete cookies after each session • View and delete stored cookies How to manage cookies in popular browsers: Chrome: Settings > Privacy and Security > Cookies and other site data Firefox: Settings > Privacy & Security > Cookies and Site Data Safari: Preferences > Privacy > Cookies and website data Edge: Settings > Cookies and site permissions Mobile Apps: Settings > Privacy > Clear Data

If you disable cookies, some features may not work properly: • You may need to log in repeatedly • Language preferences won't be remembered • Some security features may not function • Video consultations may be affected • Chat functionality may be limited • Performance may be reduced Strictly necessary cookies cannot be disabled as they are essential for the platform to function.

By using Hakim Telehealth Platform, you consent to our use of cookies as described in this policy. When you first visit our website: • A cookie banner will appear • You can accept or customize your preferences • Your choice will be remembered • You can change your preferences at any time To withdraw consent: • Clear your browser cookies • Use browser privacy/incognito mode • Adjust settings in your account

Some browsers have a "Do Not Track" feature. Currently, there is no industry standard for responding to DNT signals. We honor your browser's DNT setting where technically feasible, but strictly necessary cookies will still be used to ensure platform functionality.

Different cookies have different lifespans: Session Cookies: Expire when browser closes Authentication Cookies: 7-30 days Preference Cookies: 1 year Analytics Cookies: 2 years (Google Analytics default) You can delete cookies at any time through your browser settings.

Our services are not intended for children under 13. We do not knowingly collect cookies from children. If a parent or guardian becomes aware that their child has provided us with information, please contact us immediately.

We may update this Cookie Policy to reflect: • Changes in technology • Legal requirements • Service improvements • New features We will notify you of significant changes via: • Email notification • In-app announcement • Updated "Last Modified" date Continued use of our services after changes constitutes acceptance of the updated policy.

For questions about our use of cookies: Privacy Team Hakim Telehealth Platform Addis Ababa, Ethiopia Email: [email protected] Phone: +251-XXX-XXXX Website: www.hakimet.com You can also reach us through: • In-app support chat • Settings > Privacy > Contact Us • Our help center